Thank you for booking an event/workshop with The Fermentary! We are so excited to meet you. To ensure a smooth and enjoyable experience, please read these terms and conditions carefully. By booking an event or workshop, you agree to the following:

1. Booking Confirmation

Your booking will be confirmed upon successful registration and payment. You will receive a confirmation email from our team within 24-48 hours. If you do not receive your confirmation, please contact us at hello@thefermentary.com.au.

2. Pricing

The price for each event or workshop is displayed on our website and must be paid in full at the time of booking.

In rare instances, the price may change due to unforeseen circumstances. If this occurs after you have booked, we will notify you immediately. You will have the option to:

  • Cancel your booking for a full refund.
  • Receive a credit note for the amount paid.

3. Cancellations, Refunds, and Transfers

By the Customer

  • Unfortunately, we cannot accept any cancellations once you have booked your Event or Workshop.
  • However, if you notify us at least 14 days before the scheduled event date, we can offer you a credit note for the full amount. This credit note can be used to book a different Event or Workshop. Please email us at hello@thefermentary.com.au to request this change.
  • If you notify us fewer than 14 days before the event, we will not be able to offer a credit note or refund, except at our discretion in the case of exceptional circumstances.

By The Fermentary

  • In the unlikely event that we need to cancel an Event or Workshop for any reason, we reserve the right to do so at any time prior to the scheduled start. While this is rare, it may occur due to exceptional circumstances.
  • If we cancel, you will have the option to:
    • Receive a full refund, or
    • Receive a credit note for the full amount to book a different Event or Workshop.
  • We are not responsible for any additional expenses you may have incurred in connection with the Event or Workshop, such as travel or accommodation costs.

Transfer of Booking

  • If you are unable to attend, you may transfer your booking to another person. Please email hello@thefermentary.com.au with the new attendee’s details as soon as possible.

4. Special Requirements

If you have any dietary, health, or other special requirements, please inform us at the time of booking by emailing hello@thefermentary.com.au.

While we will make every effort to accommodate your needs, we cannot guarantee that all requirements can be met.

Attendees are responsible for confirming in advance that their requirements have been acknowledged and accommodated.

5. Gift Vouchers

Gift vouchers must be used within 12 months of the purchase date. Please make note of the expiry date and redeem the voucher before it expires.

Expired vouchers cannot be redeemed unless an extension is requested in writing before the expiry date. Extensions may incur an administrative fee.

Gift vouchers are non-refundable and cannot be exchanged for cash but may be transferred to another person upon request.

6. Intellectual Property

All materials, recipes, and content provided during our events and workshops are the intellectual property of The Fermentary. These materials are for personal use only and may not be reproduced, distributed, or used for commercial purposes without our prior written consent.

7. Health and Safety

Participants attend events and workshops at their own risk. While we of course take safety measures and provide clear instruction on use of equipment and recipes throughout our events, The Fermentary is not responsible for any injury, loss, or damage resulting from any activities undertaken in events and workshops.

Attendees are expected to exercise care and follow all safety instructions.

Participants are responsible for managing their personal health and safety during the event.

8. Updates to Terms and Conditions

We reserve the right to update these terms and conditions at any time. The updated terms will be effective upon posting on our website.

If you have any questions or require further clarification, please contact us at hello@thefermentary.com.au.