Delivery, Returns, T&Cs

• Terms and Conditions for Products & Books

  We are a small, family run business who make and package everything by hand.  
  
  Our main order dispatch days are Mondays and/or Tuesdays. We safely send out our SCOBY's, live cultures, and refrigerated items with express post.
  
  We occasionally dispatch orders later in the week as well if there is a big demand. Otherwise they will be dispatched early the following week.

  We do not ship cold items to PO Boxes or Internationally. 

  If you have a particularly urgent order, please let us know and we will try our best to get your product to you earlier. 

  If any product or book sold from our online store is faulty on arrival for any reason, then we will offer a full refund or replacement. However, if you change your mind about a purchase, we are not able to accept any returns.

• Terms and Conditions for Events & Workshops

  Your booking to one of our Events or Workshops will be confirmed after registration with an email from our team at The Fermentary.

  The price for each Event and Workshop is displayed on our website and must be paid in full at the time of booking. On very rare occasions, the price might change due to unforeseen circumstances, but you will always have the opportunity to cancel or receive a credit note in the event that the price increases.

  If you have any special dietary, health or other requirements, please notify us at the time of booking. We will try to accommodate you, although we cannot guarantee that we will be able to at all times. In view of this, it is your responsibility to email us at hello@thefermentary.com.au in advance to obtain confirmation via email that we can accommodate you.

  Gift vouchers must be used within 12 months of the purchase date. Please make a note of the purchase date and remember to use the voucher before it expires.

• Cancellations or changes to bookings

  Unfortunately, we cannot accept any cancellations once you have booked your Event or Workshop. However, we are able to offer a credit note up to 14 days before an event, so that you can choose a different Event or Workshop to attend. You must notify us by email at hello@thefermentary.com.au . If it is fewer than 14 days before an event we will not be able to offer you a credit note, except at our own discretion for exceptional circumstances.

  If we need to cancel an event for any reason, we may do so at any time before the event is scheduled to begin. We do not expect this to happen except in exceptional circumstances, and of course we will give you the option to either receive a full refund or provide you with a credit note for the full amount so you can book a different Event or Workshop. We won’t be able to compensate you for any other expenses you’ve incurred in connection with the Event or Workshop.